Number of Dunkin' Donuts stores worldwide 2007-2019, by region
On the rise
Dunkin’ Donuts is owned by the Dunkin’ Brands franchise, which is also parent company to ice cream restaurant chain Baskin-Robbins. The ice cream chain is smaller in numbers than Dunkin’ Donuts, in 2019 it operated 2,524 restaurants in the United States and 5,636 units in international locations. Due to its high number of U.S.-based establishments Dunkin’ Donuts earned a place in the top ranking QSR chains in the United States in terms of number of units.
American customer satisfaction index score
Despite their high number of stores worldwide, Dunkin’ Donuts ranked slightly below the average limited service restaurant’s American Customer Satisfaction Index (ACSI) score of 80, receiving a score of only 78 in 2019. The list was led by quick service chicken restaurant chain Chick-fil-A, which received a score of 86 out of 100 point in 2019.